Privacy Policy

1. Introduction

Advena Experience ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and services.

2. Data We Collect

We collect the following information when you use our services:

• Contact Form Data: Name, email address, phone number, and messages submitted through our contact forms.
• Booking Form Data: Information provided when booking luggage storage, shipping, tours, and experiences.
• WhatsApp Communications: Messages and information exchanged through our business WhatsApp chat.
• Email Communications: Correspondence sent to our business email.
• Analytics Data: Anonymous browsing data collected through analytics tools to improve our services.

3. How We Use Your Data

We use your personal data exclusively for:

• Managing your requests and bookings
• Providing customer support
• Service-related communications
• Improving our services

4. GDPR Compliance

We comply with the European Union General Data Protection Regulation (GDPR). You have the right to access, rectify, erase, or port your personal data. You can also object to processing or request restriction of processing.

5. Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Booking data is retained for the period required by Italian law.

6. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Privacy Contact

For any privacy questions or to exercise your rights, contact us at:

advenaexperience@gmail.com

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.